University Service Level Agreements

The SLA aims to increase transparency and accountability at and between the clients of the institutions and the services that provide services. A Service Level Agreement (SLA) documents IT`s focus on our commitment to our customers. If you are not satisfied with the level of service on a request, contact your Technology Coordinator or Service Manager at 402-280-1111. You will categorize and process your entries accordingly and respond with the actions taken. If you have any further questions regarding the services provided and the direction and administrative structure in the services, please visit the Estates website. The following graph is the actual reference used by the division`s service experts to correctly categorize incidents impacting the service. .

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